Return & Exchange Policy – GraphicWear

Last Updated: August 2, 2025
Support Email: graphicwear.in@gmail.com

At GraphicWear, we stand by the quality of our products and aim to provide a fair return & exchange process that works for both you and our small business.

Eligible Returns & Exchanges

We accept return or exchange requests only under the following conditions:

• Damaged product received: Must be reported within 24 hours of delivery with unboxing video proof.
• Wrong item sent: We will accept the return or send the correct item upon verification.
• Irregular size fitting (not as per size chart): Exchange available if the product is unused, with tags intact.
• First-time returns: First reverse pickup is free.

We do not accept returns for general dislike, discounted items, or without valid reasons.

📅 Return/Exchange Window

• Return/Exchange must be initiated within 3 days of delivery.
• Product must reach our warehouse within 5–7 days after request.
• We offer one free reverse pickup; second attempt or excessive returns will incur ₹100 shipping charge.

📦 Conditions for Return

Please make sure the returned item meets the following criteria:

• Unused and unwashed
• Tags and original packaging intact
• Packed securely to avoid damage
• Order ID and registered mobile number clearly mentioned

📸 Mandatory Unboxing Video

For damaged/defective product claims, you must provide:

• A complete unboxing video showing the parcel opening from start to finish
• Video must clearly show the issue (tear, stain, wrong item, etc.)
• Without video, return/exchange will not be accepted

🚚 Pickup & Shipping Details

• First reverse pickup is free
• Second pickup or excessive returns will be charged ₹100
• If pickup is not available in your area, courier the item at your cost to:

💸 Refunds & Store Credit

• Refunds will be processed to your original payment method within 5–7 business days after product inspection and approval.
• Store credit can be issued within 1–3 days, redeemable only at graphicwear.in
• Store credits/reward points are non-refundable

❌ Non-Returnable Items

We do not accept returns or exchanges for:

• Orders purchased under discounts, coupons, or Buy 1 Get 1, Buy 2 Get 1, etc.
• Any product without unboxing video for damage/defect issues
• Used, washed, or altered items
• Orders returned without informing us

🔄 Cancellations

Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.

📬 How to Initiate a Return/Exchange?

Visit “Return/Exchange Request” in the footer section of our website or email us at graphicwear.in@gmail.com with your:

• Order ID
• Registered mobile number
• Reason for return
• Unboxing video (if applicable)

We’ll guide you step-by-step.

Need help? Reach us anytime at graphicwear.in@gmail.com